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Simon Beeching and Iain Sutcliffe: Speaking at the Call and Contact Centre Expo

Simon Beeching and Iain Sutcliffe

Business Development Director and Senior Sales Executive  -  CardEasy from Syntec

CX versus payment security in the omni-channel contact centre

The mobile generation requires omni-channel service and seamless user experience, but this complicates the requirements of payment security and data protection compliance.

These potentially conflicting needs are explored in this seminar, with commercial recommendations and demos of integrated technologies to enable you to marry these objectives successfully.

3 key delegate takeaways from session:

- How improving customer experience whilst meeting payment & card data security requirements can be achieved
- The pros and cons of various technologies to meet data protection and compliance legislation and regulations
- Integration examples of new payment security technologies with major contact centre platforms such as Avaya, Genesys & Cisco

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