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Shameem Smillie: Speaking at the Call and Contact Centre Expo

Shameem Smillie

Mitel Contact Centre Sales Lead  -  Mitel

Understand your customer interactions to deliver a truly personalised CX

By capturing the “voice-of-the-customer” and analysing interactions you can spot opportunities to enhance business process, reduce first-contact resolution times, and turn raw data into real-time business intelligence. Hear how Mitel can help to glean valuable insights into why customers call you, the problems they face, and how to best meet their needs you can make data-driven decisions on business processes.

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