Join Sean Taylor, CEO of Content Guru, to explore the latest innovations within communication and customer experience. Find out how to create a 360 degree customer journey that makes engagement with your customer base easy across all channels, and discover why technological progression is more important than ever in todays always-on, digital world.
3 key delegate takeaways from session:
- Crafting a next-generation omni-channel engagement strategy to stay ahead of the game in a world in which CX is a key business differentiator
- Intelligent Automation Vs. AI finding the value
- Comprehensive customer journey mapping