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Scott Budding

Scott Budding

WPO Manager, Business Systems

Scott Budding, Workforce & Process Optimisation Manager heads up our team of Workforce Optimisation Consultants at Business Systems, overseeing the delivery of services for Workforce Management, Quality Management, Interaction Analytics, and Robotic Process Automation. With over 18 years of experience in the Contact Centre Industry, Scott ensures the successful delivery of training and consultancy to our customers maximising the ROI of their technology investment and discovering new ways to achieve their business goals.

Sessions