The Call and Contact Centre Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

Robert Wiles: Speaking at the Call and Contact Centre Expo

Robert Wiles

Partner Channel Director  -  Puzzel

The ABC of creating a contact centre eco-system

As customer demand changes how do we avoid making the wrong technology choices? Discover a simple, logical path to investing in an 'eco-system' approach. The benefits are extraordinary.

3 key delegate takeaways from session:

• The sticking plaster effect – Don't compound the problem
• What does a good 'eco-system' look like
• The 3 things to consider before the journey – A, B, C



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