The Call and Contact Centre Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

Reetu Kainulainen: Speaking at the Call and Contact Centre Expo

Reetu Kainulainen

CEO  -  Ultimate.ai

Augment, do not Replace

You just mention customer service, and everyone immediately understands how difficult it is to tackle at scale. According to Forrester, customer service teams have to grow 5–10% year-on-year to keep pace with demand. Omnichannel diversity (Text, Chat, Social) is increasing the volume of inquiries exponentially. Customer service is undergoing a transformation, from cost base to competitive advantage. Learn how customer service leads can tackle that challenge and why automation is not always the best solution.

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