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Prelini Udayan-Chiechi & Charmaine Vallance-Poole: Speaking at the Call and Contact Centre Expo

Prelini Udayan-Chiechi & Charmaine Vallance-Poole

VP of Marketing EMEA & Head of Customer Experience  -  Zendesk and Holland & Barrett

Set your CX strategy with Zendesk and Holland & Barrett

Join us as we unveil the key findings from our recently launched CX Trends Report, where our team of researchers reviewed data from 45,000 businesses using Zendesk across 140 countries. We’ll discuss this year’s key trends and critical CX challenges with Holland & Barrett, the largest health and wellness retailer in Europe, who will also demonstrate how they greatly improved their omnichannel communications by leveraging the Zendesk platform.
3 bullet point takeaways from session i.e. what are the main things a delegate will learn from your seminar
• Discover the top CX trends for 2020 following our extensive research with 45k businesses
• Learn how Europe’s largest health and wellness retailer is tackling the most critical CX challenges
• Takeaway useful and actionable advice for deploying world-class omnichannel communications

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