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Paul Barclay

Paul Barclay

Head of Partner Operations and Customer Service, Premium Credit
United Kingdom
Paul Barclay has 25 years' experience delivering effective customer service and operations delivery across multiple sectors including retail, manufacturing, FMCG and financial services. With regional and global roles in businesses ranging from 250 to 65,000 employees, as well as co-founding a successful Fintech, Paul understands how to develop strategy and solutions that are deliverable operationally, and optimise service within budgetary constraints. Paul currently leads the operations and customer service function, and is developing the future operating model, at Premium Credit (with over 2.1 million customers, Premium Credit provides finance to pay for insurance premiums, school fees, membership fees, season tickets and more).
Sessions