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Panos Periorellis: Speaking at the Call and Contact Centre Expo

Panos Periorellis

: Principal Program Manager AI and Research – Speech & Language  -  Microsoft

Using Azure Cognitive Services to Improve Customer Experience

Transcribing telephony data is challenging when converting speech-to-text for low quality data generated through landlines, and mobile phones. The latest speech recognition models from Azure Cognitive Services excel at transcribing, even when it is difficult for a human to understand. The result is better understanding customers'' needs, identify new marketing opportunities, evaluate agent performance, improved telemetry, identifying key phrases, or analyse customer sentiment.

3 key delegate takeaways from session:
Uncover options for using AI on the Call Center
Learn about the latest leading-edge technologies for Speech/Data transcribing
Introduction to Compliance as a Service

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