: Principal Program Manager AI and Research – Speech & Language
Using Azure Cognitive Services to Improve Customer Experience
Transcribing telephony data is challenging when converting speech-to-text for low quality data generated through landlines, and mobile phones. The latest speech recognition models from Azure Cognitive Services excel at transcribing, even when it is difficult for a human to understand. The result is better understanding customers'' needs, identify new marketing opportunities, evaluate agent performance, improved telemetry, identifying key phrases, or analyse customer sentiment.
3 key delegate takeaways from session:
Uncover options for using AI on the Call Center
Learn about the latest leading-edge technologies for Speech/Data transcribing
Introduction to Compliance as a Service