Bureau Services Manager, Foehn Case Study - Agricultural & Horticultural Development Board
Nicola is the Bureau Services Manager for AHDB - the Agricultural & Horticultural Development Board - a Non-Departmental Public Body that collects levy from the farming industry. The levy is then used to develop tools and conduct research in order to assist the industry to succeed in a rapidly changing world. The bureau is the front line in supporting the growers & farmers in navigating their way through the tools and research available, so no two days are ever the same! Nicola has managed the bureau since 2016 and in that time has shifted the attention to the customer, maximising the value added by focusing on resolving issues at first contact. This achievement has been greatly enhanced by introducing call centre technology into AHDB for the first time.