The Call and Contact Centre Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

Martin Teasdale: Speaking at the Call and Contact Centre Expo

Martin Teasdale

Quality Solutions Director  -  BPA Quality

Maximising your Contact Centres Quality function

The quality function in your contact centre is probably under utilised and in this seminar you’ll hear how maximise this function to provide very real improvements in all area’s of your contact centre performance.

3 key delegate takeaways:

How to enable excellence in your quality function.
Key considerations when planning how to maximise this function and team.
What good looks like.



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