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Martin Taylor: Speaking at the Call and Contact Centre Expo

Martin Taylor

Deputy Chief Executive Officer  -  Content Guru

AI in the Contact Centre: Machine Agents & Machine Assistance

Machine Learning (ML) and Natural Language Processing (NLP) aren’t just futuristic technologies; their potential is already being realised today in contact centres to create better customer experiences. Join Richard Manthorpe, Product Director at Content Guru to learn more about how your organisation can take advantage of these capabilities to create a consistent and connected customer journey.

3 key delegate takeaways from session:

- Which ML and NLP capabilities are being deployed today in the contact centre
- What impact are these capabilities having on key contact centre metrics and practices
- How can your contact centre start leveraging AI and ML

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