Business Development Manager, Zing Dev Ltd
Jordan Edmunds began his journey with contact centres as part of the customer services team for B2B SaaS CRM software, managing both inbound and outbound customer communications on the front line. With a dedication to delivering excellent customer service, Jordan transitioned into the role of Scrum Master, focusing attention on aiding software development teams in building user-centric contact-centre software to maximise both the customer and agent experiences. Jordan has been involved in Zing from the beginning, working closely with Twilio as Build Partners for EMEA. Having recently become Business Development Manager, Jordan brings with him a range of experiences to deliver holistic contact centre solutions at the heart of organisations.