The Call and Contact Centre Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

John Hardick: Speaking at the Call and Contact Centre Expo

John Hardick

Workforce Engagement Specialist  -  Avaya

Bridging the Man/Machine Divide

Going on Holiday? What does it take to make it successful? The digital Journey is not that different. Planning is everything if you want it to deliver what you expected. We'll look at how we assess where we're leaving from, planning a route and the benefits we'll enjoy once we've reached our destination whilst maintaining the ability to change things by understanding our progress along the way.

3 key delegate takeaways from session:
Understanding where we are starting our digital journey; how do we identify the low hanging fruit?
Understanding how we can best implement AI to deliver our goals
How we can continually assess our journey to ensure we get the best outcomes.




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