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Jeff Hopper: Speaking at the Call and Contact Centre Expo

Jeff Hopper

VP Client Services  -  LumenVox

Using Voice Biometrics in the Contact Center: A Primer

Join us as we seek to demystify the complex topic of voice biometrics, one of the strongest ways available for you to secure your voice applications and telephone agents against fraudsters and identity phishing. We simplify the common terms, discuss ideal use cases for the different approaches to the technology, and share insights around best practices. With no extra cost for hardware, voice biometrics can be the smartest way to introduce a highly secure and convenient authentication mechanism.

3 main delegate takeaways from session:
• How can you use Voice Biometrics in the Call Center to improve both customer experience and reduce fraud
• How you can add Voice Biometrics into your existing self-service Interactive Voice Response (IVR)
• Learn how Voice Biometrics can reduce agent handling time in your contact center

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