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Jamie MacSween: Speaking at the Call and Contact Centre Expo

Jamie MacSween

Director of Customer Engagment  -  Puzzel

The Future of Ticketing (Customer Support/Engagement)

Ticketing is a great solution currently for dealing with customer support or engagement emails enhancing customer experience whilst providing organisational visibility, efficiencies and benefit. However, as customers’ expectations and requirements evolve and grow in the near future this will radically change the space that ticketing fills. Come along to learn more about ticketing and how this impacts on vendor decisions in the short term.

3 key delegate takeaways from session:

- What change is happening
- How this impacts on ticketing
- What will vendor of future look like

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