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Garry Gormley

Garry Gormley

Owner/Founder , FAB Solutions - The Contact Centre Specialists
United Kingdom

Garry Gormley is a Contact centre veteran with nearly 20 years in the Contact centre industry, having spent a lot of time in the operation he understands the dynamics and moving parts of the contact centre and what impacts customer experience first hand. Having spent most of his working career in the contact centres industry, supporting and leading the delivery of key projects around, Quality Assurance, regulatory change, Sales transformation and people development, Garry took this experience and set up FAB Solutions.

As a contact centre Enthusiast, Garry has featured on many Podcasts and speaker events evangelising about how operational; leaders need help to spin all the plates they have on a daily basis, to this end he also hosts his own thought leadership events through The Contact Centre Network a regular monthly event which brings the contact centre community together to tackle some of the key issues and topics impact operational leaders.

Sessions