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Gareth Brophy

Gareth Brophy

Head of Customer Contact Operations, Halfords
I have over 20 years' experience in customer service at all levels, starting my career as a front-line agent. I have worked for a diverse range of industries from finance to retail. Working with companies like Lloyds banking group, Barclays, Wiggle and most recently at Halfords to name a few. I am passionate about customer and how we engage with them