Speakers

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Felicity Allen

Felicity Allen

Operations Manager, Hindawi

Having studied science at university, Felicity went straight into scientific publishing. Felicity has been working at Hindawi for 3 years. Felicity’s current role is Operations Manager. Felicity works with a wide range of external vendor teams to quickly and efficiently process scientific manuscripts through Hindawi’s manuscript tracking system, in order to provide excellent customer service for authors and readers. Felicity will also discuss how Hindawi has created an incredibly personal touch to customer engagements, whilst integrating personal, seemingly 1-1 engagements with a wider help desk team.

Sessions