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Emma Harvey

Emma Harvey

Workforce Optimisation (WFO) & Voice/Multi-Channel Recording Expert, Business Systems (UK) Ltd
Emma Harvey is a Workforce Optimisation (WFO) & Voice/Multi-Channel Recording expert at Business Systems (UK) Ltd, a specialist for 30 years in providing Call Recording and WFO solutions for Contact Centres, Investment Banks and Insurance companies. Part of Emma's work is providing contact centres access to all legacy and live recordings through an award-winning centralised replay and data management portal – Wordwatch, which is the only kind to consolidate voice recordings across multiple vendors.
Sessions