The Call and Contact Centre Expo logo

18 & 19 MARCH 2020


Doug Whitaker: Speaking at the Call and Contact Centre Expo

Doug Whitaker

AVP - Contact Centres  -  RingCentral

Focus on the business, not technology - the advantages of a cloud-based Unified Communication/Contact Centre strategy

: Cloud technology has opened up the possibilities of advanced capabilities while limiting the up-front cost and risk. This presentation will discuss the advantages of the cloud revolution and the benefits of having a cohesive, enterprise-wide Customer Engagement strategy combined with Unified Communications.

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