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Dave Thomson: Speaking at the Call and Contact Centre Expo

Dave Thomson

Solution Engineer – Salesforce for Service  -  Salesforce

The New Age of Human-Centric Service

Great customer service is built on personalised customer relationships. But today, as service requests increase and customer expectations heighten, companies are struggling to deliver quality customer service at scale - often sacrificing the personal touch in favour of closing cases quickly. In this session, we will look at how AI, automation, connected customer engagement and field service can come together to solve this conundrum.

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