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18 & 19 MARCH 2020


Darren Beck: Speaking at the Call and Contact Centre Expo

Darren Beck

Business Development Director  -  Telcoswitch

Running a Compliant Contact Centre: Tools for Success

New regulations like GDPR and PECR have changed the way organisations approach the challenges of business communications. For contact centres the new requirements and technology challenges are key to success, from compliant call recording to AI sentiment analysis and analytics. With these regulatory trends emerging globally, it is more important than ever to take the right approach. Join us for an informative an interactive session with an up and coming Telco innovator.

3 key delegate takeaways from session:

- How the new regulations are creating challenges . . and opportunities
- How CallCabinet helps to solve today's record keeping and analytics requirements
- How to engage with your clients on these pressing communications issues

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