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Daniel Ord: Speaking at the Call and Contact Centre Expo

Daniel Ord

Founder  -  OmniTouch International

How to make your Contact Centre Agents more Productive

There are right ways to bring out productivity in the Contact Centre - and wrong ways.

But the most interesting ways have to do with metric redesign, channel optimization and other decisions made by the management team.

In this session, we'll look at the 'old' ways of looking at productivity and emerging 'new' ways that will keep your Contact Centre firmly on the CX path.

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