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Damian Hall

Damian Hall

Head of Customer Service, Foehn Case Study - Vision Direct
Damian Hall is Head of Customer Service at Vision Direct. After many years in Multi-Channel retail, Damian is now driving the customer experience agenda at Vision Direct using High Customer Ease and Low Customer Effort as key principles for customer retention, revenue growth and efficiency gains. Currently leading the implementation of Salesforce Service Cloud across the business as part of a full web re-platforming programme.
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