The Call and Contact Centre Expo logo

18 & 19 MARCH 2020


Chris Scutt: Speaking at the Call and Contact Centre Expo

Chris Scutt

Contact Centre Specialist  -  Avaya

Connecting the Agent Workspace: The Key to Satisfaction

Are your agents equipped to deliver more, faster and better, to meet the service expectations your customers demand?
Improve satisfaction for everyone by making their job easier. Reduce the number of applications open on their desktop, and deliver the right information at the right time, regardless of location.
Join this session to find out how a personalised workspace can transform your agents’ satisfaction and, in turn, your customers too.

3 key delegate takeaways from session:

1. How the agent journey impacts your customers’ journey
2. How a customised desktop can improve agent retention
3. As automation increases, expectations of human assistance are increasing, how agents can manage the pressure

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