Contact Centre Solutions Engineer, Twilio
Highly experienced hands-on Technical Leader with over 20 years experience specialising in Unified Communications, Computer Telephony Integration (CTI), VoIP (SIP), Solutions Architecture and Software Integrations. Excellent track record in designing and delivering innovative software solutions that meet customers' requirements. Passionate about technology and discovering new ways technology can be used to solve real-life problems. Before Twilio I worked for Noetica (a Contact Centre software company in London) for 19 years in various roles from Software Engineer to Director of Software Engineering.