“New and emerging Technology has the been the key driver for change in the contact centre, we will go through a brief history how this has impacted the contact centre, past present and delve into one of the newest technologies (Intelligent Automation) that will enable the next evolution of the contact centre.
We will guide you through some areas to avoid with automation and some tips to start your automation Journey;
- How technology has transformed the contact centre
- How to make automation successful in an organisation with a large call centre and customer services environment
- How to start your automation journey”