Head of Customer Service, Laithwaite's Wine
Andy Harris is Head of Customer Service at Laithwaite's Wine. They are one of the UK's leading wine retailers, with over 50 years of experience of combining tailored service with wines of quality and character. With over 400,000 customers, the levels of customer service from Laithwaite's Wine are independently rated as outstanding and the best in the wine sector. With nearly 20 years' experience focusing on Laithwaite's customer experience; Andy will be able to provide personal insight into the digital journey they have been on, and the technology enabling the wine retailer to deliver a world class customer experience.