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ExCeL LONDON

  • Dr Nicola J. Millard: Speaking at the Call and Contact Centre Expo

    Dr Nicola J. Millard

    Head of Insight & Futures - BT


    The Autonomous Customer 2020: trends shaping your future customer experience

  • Dave Thomson: Speaking at the Call and Contact Centre Expo

    Dave Thomson

    Solution Engineer – Salesforce for Service - Salesforce


    The New Age of Human-Centric Service

  • Clare Muscutt: Speaking at the Call and Contact Centre Expo

    Clare Muscutt

    Founder & Director - CMXperience Ltd


    How to be Awesome at Transformation

  • Daniel Ord: Speaking at the Call and Contact Centre Expo

    Daniel Ord

    Founder - OmniTouch International


    How to make your Contact Centre Agents more Productive

  • Dominique Pfeffer and Shameem Smillie: Speaking at the Call and Contact Centre Expo

    Dominique Pfeffer and Shameem Smillie

    Contact Center AI Partner Lead & Mitel Contact Centre Sales Lead - Mitel and Google


    Using the power of Google Cloud CCAI to transform your CX

  • Graham Calder: Speaking at the Call and Contact Centre Expo

    Graham Calder

    Digital Enablement Advisor - Independent Consultant


    The Digital Contact Centre Gift

  • Katie Gibbs: Speaking at the Call and Contact Centre Expo

    Katie Gibbs

    Head of AI - BJSS


    How will AI impact the Contact Centre?

  • Steve Powell and Nerys Corfield: Speaking at the Call and Contact Centre Expo

    Steve Powell and Nerys Corfield

    Head of Sales Contact Centre Solutions UK&I & Contact Centre Consultant - Atos


    5 Top Tips for Investing in Contact Centre Technology

  • Jamie MacSween: Speaking at the Call and Contact Centre Expo

    Jamie MacSween

    Director of Customer Engagment - Puzzel


    The Future of Ticketing (Customer Support/Engagement)

  • Zack Taylor: Speaking at the Call and Contact Centre Expo

    Zack Taylor

    Director Strategic Communications, Cisco Contact Centre - Cisco


    Yesterday and Today, The Future of Your Contact Centre

  • Neil Titcomb: Speaking at the Call and Contact Centre Expo

    Neil Titcomb

    Managing Director - UKI - Odigo


    AI & Customer Experience – Latest Trends

  • Jo Kirkham: Speaking at the Call and Contact Centre Expo

    Jo Kirkham

    VP Fan Experience - Liverpool Football Club


    Judge - Best Engagement Solution

  • James Dilley: Speaking at the Call and Contact Centre Expo

    James Dilley

    Head of Tech – Customer Care - ASOS


    Judge - Security Solution of the Year Award

  • Gareth Brophy: Speaking at the Call and Contact Centre Expo

    Gareth Brophy

    Head of Customer Contact Operations - Halfords


    Judge - Best Engagement Solution

  • John Greenwood: Speaking at the Call and Contact Centre Expo

    John Greenwood

    Director - Thought Leadership - Compliance3


    Judge - Security Solution of the Year Award

  • John Finch: Speaking at the Call and Contact Centre Expo

    John Finch

    AVP Product Marketing Contact Centre - RingCentral


    How to deliver an Effortless Customer Experience

  • Venky Krishnaswamy: Speaking at the Call and Contact Centre Expo

    Venky Krishnaswamy

    Chief Executive Officer - Koopid


    Conversational AI and the future of customer service

  • Phil Hagen: Speaking at the Call and Contact Centre Expo

    Phil Hagen

    Founder & CEO - SalesMatch Ltd


    Understanding and Managing Agent Attrition through Behavioural Assessments

  • Roberto Rivero and Madhur Agrawal: Speaking at the Call and Contact Centre Expo

    Roberto Rivero and Madhur Agrawal

    Senior Advisor and VP of Sales - Enterprise Bot


    Chat bots: ROI and Success Stories

  • Ian Colville: Speaking at the Call and Contact Centre Expo

    Ian Colville

    Product Manager - Aculab PLC


    Ten reasons to deploy voice biometrics

  • Ted Hunting: Speaking at the Call and Contact Centre Expo

    Ted Hunting

    Senior Vice President of Marketing - Bright Pattern


    Creating and Measuring Great Omnichannel Journeys

  • Mark Conway & Lloyd Schaverien: Speaking at the Call and Contact Centre Expo

    Mark Conway & Lloyd Schaverien

    Founder & Recruitment Manager - Contact Centre Partners


    Interactive Q&A Discussing Candidate Experience, Recruitment Strategy & Market Conditions

  • Gilsi Sigvaldason: Speaking at the Call and Contact Centre Expo

    Gilsi Sigvaldason

    CRO - CrankWheel


    How to shorten sales cycles by screen sharing earlier

  • Adi Toppol: Speaking at the Call and Contact Centre Expo

    Adi Toppol

    Chief Operating Officer & General Manager EMEA - Jacada


    5 Ways Intelligent Automation Optimizes Customer AND Agent Experience

  • David Mackenzie: Speaking at the Call and Contact Centre Expo

    David Mackenzie

    Product Innovation Lead - JT Global


    Pay as you go Contact Centres: the new paradigm for 2020

  • Stephen Kennedy: Speaking at the Call and Contact Centre Expo

    Stephen Kennedy

    Director of Solutions Strategy, eGain - eGain


    Chatbots: Why They Fail, Best Practices, and At-Scale Success Stories

  • Danny Singer: Speaking at the Call and Contact Centre Expo

    Danny Singer

    CEO - Noetica


    Life isn't always fair: New technology for your unfair advantage

  • Paul Morris: Speaking at the Call and Contact Centre Expo

    Paul Morris

    Senior Business Development Manager - Phonexia


    Phonexia Voice Verify voice biometrics solution. Your client's voice is enough

  • Richard Kenny: Speaking at the Call and Contact Centre Expo

    Richard Kenny

    Senior Product Marketing Manager, Contact Centre - Poly


    Send your best employees home

  • Jordan Edmunds: Speaking at the Call and Contact Centre Expo

    Jordan Edmunds

    Business Development Manager - Zing Dev Ltd


    Build vs Buy: Knowing what's right for your organisation.

  • Jason Shave: Speaking at the Call and Contact Centre Expo

    Jason Shave

    Solution Sales - X2o Media


    Virtually, Together. Challenging the way we work & learn, removing distance barriers.

  • James Cadman: Speaking at the Call and Contact Centre Expo

    James Cadman

    Head of Professional Services UK - Luware


    Customer service with Microsoft Teams – roadblocks, experiences and customer successes

  • Jonathan Sharp: Speaking at the Call and Contact Centre Expo

    Jonathan Sharp

    Sales & Marketing Director - Britannic Technologies


    Improving Customer Experience and Minimising Costs with Contact Centre 4.0

  • Marcin Szymanski: Speaking at the Call and Contact Centre Expo

    Marcin Szymanski

    Chief Sales Officer - XM Reality


    Transforming call and help centers around the world with XMReality Remote Guidance fully integrated into your ticketing system

  • Nick Beardsley & Andy Harris: Speaking at the Call and Contact Centre Expo

    Nick Beardsley & Andy Harris

    Olive Communications & Laithwaite's Wine


    Laithwaite's Wine and the digitally savvy consumer – Live Case Study

  • Martin Teasdale: Speaking at the Call and Contact Centre Expo

    Martin Teasdale

    Quality Solutions Director - BPA Quality


    Maximising your Contact Centres Quality function

  • Trevor J Geraghty: Speaking at the Call and Contact Centre Expo

    Trevor J Geraghty

    Owner - Difference Corporation


    Surviving the bots? Only amazing customer service will save you

  • Reetu Kainulainen: Speaking at the Call and Contact Centre Expo

    Reetu Kainulainen

    CEO - Ultimate.ai


    Augment, do not Replace

  • Arnaud Cave: Speaking at the Call and Contact Centre Expo

    Arnaud Cave

    Marketing Director - Kiamo


    Beyond digital CX myths : what do customers really expect from contact centres ?

  • Pierce Buckley: Speaking at the Call and Contact Centre Expo

    Pierce Buckley

    CEO - babelforce


    Just do what the caller wants fast! Why so hard?

  • Jitender Singh: Speaking at the Call and Contact Centre Expo

    Jitender Singh

    Cloud Sales and Solutions - Conduit Global


    Transforming customer centric experiences for the changing paradigms

  • Hugh James: Speaking at the Call and Contact Centre Expo

    Hugh James

    CTO - PCI Pal


    The Evolution of Digital Payment in Contact Centres

  • James Wilson: Speaking at the Call and Contact Centre Expo

    James Wilson

    Director - Mission Labs


    Contact Centre AI/ML in the real world, with Amazon Connect

  • Tonio Meier and Marco Pejeroni: Speaking at the Call and Contact Centre Expo

    Tonio Meier and Marco Pejeroni

    CEO guuru and Head of CRM & Quality Assurance, NOW TV Italy - guuru


    How NOW TV achieves superior NPS by combining community and AI

  • Mike Routledge: Speaking at the Call and Contact Centre Expo

    Mike Routledge

    Director - Intuitive Learning Ltd


    Effective Learning Techniques in a Digital World

  • Jeff Hopper: Speaking at the Call and Contact Centre Expo

    Jeff Hopper

    VP Client Services - LumenVox


    Using Voice Biometrics in the Contact Center: A Primer

  • Claus Lorenz: Speaking at the Call and Contact Centre Expo

    Claus Lorenz

    CEO - Project Partners Management GmbH


    Your agent suddenly speaks languages he doesn't even know. Multilingual service without costs, thanks to artificial intelligence!

  • Darren Beck: Speaking at the Call and Contact Centre Expo

    Darren Beck

    Business Development Director - Telcoswitch


    Running a Compliant Contact Centre: Tools for Success

  • Sean Taylor: Speaking at the Call and Contact Centre Expo

    Sean Taylor

    CEO - Content Guru


    The Latest Trends in Customer Engagement and Experience

  • Abhijit More: Speaking at the Call and Contact Centre Expo

    Abhijit More

    Head of Marketing - MSG91


    Simplifying Communications with Personalisation

  • Ashley Burton: Speaking at the Call and Contact Centre Expo

    Ashley Burton

    Head of Product - Eckoh UK Ltd


    Will today's trends shape the future of your contact centre?

  • Chris Key and Diego Gosmar: Speaking at the Call and Contact Centre Expo

    Chris Key and Diego Gosmar

    Hostcomm and XCALLY


    Artificial Intelligence and Machine Learning in the Contact Centre: Beyond Misconceptions

  • Nicola Jordaan: Speaking at the Call and Contact Centre Expo

    Nicola Jordaan

    Head of Operations - Genii Ai


    Case Study: 'Deep Customer Analytics to improve Service, Sales and Collections'

  • Russell Bigg: Speaking at the Call and Contact Centre Expo

    Russell Bigg

    Director, EMEA Channel - DialPad


    Making Smarter Calls

  • Shameem Smillie: Speaking at the Call and Contact Centre Expo

    Shameem Smillie

    Mitel Contact Centre Sales Lead - Mitel


    Understand your customer interactions to deliver a truly personalised CX

  • Adam Taylor: Speaking at the Call and Contact Centre Expo

    Adam Taylor

    Managing Director - Vericall


    Adopting a Customer Obsessed mindset on the frontline

  • Glen Blow and Alex Ayers: Speaking at the Call and Contact Centre Expo

    Glen Blow and Alex Ayers

    CTO (Cirrus) and Sales Director (Gamma) - Cirrus and Gamma


    Solving the PCI Payment Challenge for Today's Modern Contact Centre.

  • Emma Harvey: Speaking at the Call and Contact Centre Expo

    Emma Harvey

    Workforce Optimisation & Voice/Multi-Channel Recording Expert - Business Systems (UK) Ltd


    Making Call Recordings Sexy and Safe – what's not to like?

  • Garry Ovenell: Speaking at the Call and Contact Centre Expo

    Garry Ovenell

    Employee Engagement: The Secret Ingredient Your CX is Missing - Talkdesk


    Employee Engagement: The Secret Ingredient Your CX is Missing

  • Alex Fleming: Speaking at the Call and Contact Centre Expo

    Alex Fleming

    Product Marketing Manager - Speechmatics


    Voice Technology Can Save the Contact Center

  • Megan Kane: Speaking at the Call and Contact Centre Expo

    Megan Kane

    Head of Data Privacy - iCaaS GDPR Management


    Win higher close rates through compliance

  • Robert Wiles: Speaking at the Call and Contact Centre Expo

    Robert Wiles

    Partner Channel Director - Puzzel


    The ABC of creating a contact centre eco-system

  • Doug Whitaker: Speaking at the Call and Contact Centre Expo

    Doug Whitaker

    AVP - Contact Centres - RingCentral


    Focus on the business, not technology - the advantages of a cloud-based Unified Communication/Contact Centre strategy

  • Stephen Rackham: Speaking at the Call and Contact Centre Expo

    Stephen Rackham

    Head of Manufacturing, Services & Franchises - Hastee


    Revolutionising the way people are paid, to help business growth.

  • Fran Fish: Speaking at the Call and Contact Centre Expo

    Fran Fish

    CEO - Mazaru


    5 ways to supercharge conversations: Making the most of what you already have

  • Ari Nurmi: Speaking at the Call and Contact Centre Expo

    Ari Nurmi

    Country Director, UK - Giosg


    The New Era - from cost centre to customer-centric revenue centre

  • Carolyn Forbes: Speaking at the Call and Contact Centre Expo

    Carolyn Forbes

    Systems and Training Manager - Nimble Elearning & News UK


    Case Study by News UK: Adopting a blended learning approach and making elearning effective

  • Vanessa Meyer: Speaking at the Call and Contact Centre Expo

    Vanessa Meyer

    VP Marketing - Telavox


    Beyond the Customer Service Function: How to make Customer Experience a mission for all!

  • Samantha Rosendorff  and Wayne Kay : Speaking at the Call and Contact Centre Expo

    Samantha Rosendorff and Wayne Kay

    Senior Manager, Solutions & GTM & Regional VP Sales - LivePerson and TTEC


    The conversational cloud: Own the move to 50%+ digital conversations

  • Wayne Kay : Speaking at the Call and Contact Centre Expo

    Wayne Kay

    Regional Vice President of Sales EMEA - Ttec


    AI in Contact Centres - The Goldmines & the Minefields

  • Fabian Metz: Speaking at the Call and Contact Centre Expo

    Fabian Metz

    Head of Business Development - Solvatio AG


    Why experiences are the future of B2C Customer Service

  • Matthew Bryars & Grant Jannaway: Speaking at the Call and Contact Centre Expo

    Matthew Bryars & Grant Jannaway

    Vice Chairman - /Speik & Payment Security Manager - Vodafone - Speik (formerly Aeriandi)


    Lessons learned from large DTMF deployments

  • Drew Judkins: Speaking at the Call and Contact Centre Expo

    Drew Judkins

    President & Co-Founder - CallCorp


    The Next CCaaS Wave is Now

  • Richard Weetman: Speaking at the Call and Contact Centre Expo

    Richard Weetman

    Sales Manager - Akio


    Simplify your Agents' work by Unifying Voice and Digital Interactions

  • Noel Lavery: Speaking at the Call and Contact Centre Expo

    Noel Lavery

    Sales Director UK & I - Infobip


    To message, or not to message, that should not be a question

  • Simon Black: Speaking at the Call and Contact Centre Expo

    Simon Black

    CEO - Awaken Intelligence


    Evolving the Contact Centre: Disrupting Quality Assurance through Automation

  • Raj Wadhawani: Speaking at the Call and Contact Centre Expo

    Raj Wadhawani

    President - Contact Centre World


    BEST PRACTICES IDEAS FOR YOUR CENTRE FROM AROUND THE WORLD

  • Zviki Ben Ishay: Speaking at the Call and Contact Centre Expo

    Zviki Ben Ishay

    Co-Founder & CEO - Lightico


    How To Digitally Transform the Last Mile Of Your Customer Journey

  • Evan Curistan: Speaking at the Call and Contact Centre Expo

    Evan Curistan

    Business Consultant - Q Contact


    The ultimate guide to story-SELLING

  • Iain Regan: Speaking at the Call and Contact Centre Expo

    Iain Regan

    Chief Commercial Officer - Semafone


    Omnichannel - Improving Customer Experience and Staying PCI DSS Compliant

  • Simon Beeching and Iain Sutcliffe: Speaking at the Call and Contact Centre Expo

    Simon Beeching and Iain Sutcliffe

    Business Development Director and Senior Sales Executive - CardEasy from Syntec


    CX versus payment security in the omni-channel contact centre

  • Peter McKean: Speaking at the Call and Contact Centre Expo

    Peter McKean

    Managing Director - Synthetix


    How AI is Saving the Contact Centre

  • Andreï Sochala  & Catherine Brodigan: Speaking at the Call and Contact Centre Expo

    Andreï Sochala & Catherine Brodigan

    Director of Sales Northern Europe and Asia & Senior Account Manager - Aircall and Intercom


    Redefining “personal support” in the age of automation

  • Tatum Bisley and Ben Newbon-Stead: Speaking at the Call and Contact Centre Expo

    Tatum Bisley and Ben Newbon-Stead

    Head of Innovation & Customer Operations Manager - Cirrus and Clarks


    “Starting the Transformation Process… The Do’s & Don’ts”

  • Brad Stein: Speaking at the Call and Contact Centre Expo

    Brad Stein

    Architect - PolyAI


    Conversational AI: Improving Customer Experience and Reducing OPEX

  • Tony Curliss & Andy Patrick: Speaking at the Call and Contact Centre Expo

    Tony Curliss & Andy Patrick

    Operational Manager & Account Director - 4net Technologies


    Connecting Wales: the business case for cloud

  • Emma Skygebjerg: Speaking at the Call and Contact Centre Expo

    Emma Skygebjerg

    VP Strategic Partnerships - Serenova


    Reducing attrition with optimized workforce scheduling

  • Panos Periorellis: Speaking at the Call and Contact Centre Expo

    Panos Periorellis

    : Principal Program Manager AI and Research – Speech & Language - Microsoft


    Using Azure Cognitive Services to Improve Customer Experience

  • Mervyn Nichols: Speaking at the Call and Contact Centre Expo

    Mervyn Nichols

    Diabolocom


    The agent, the bot of the future.

  • Mark Lockyer: Speaking at the Call and Contact Centre Expo

    Mark Lockyer

    Sales Director UK & EMEA - CallMiner, Inc


    Real Stories and Customer Success with AI Fuelled Speech Analytics

  • Prelini Udayan-Chiechi & Charmaine Vallance-Poole: Speaking at the Call and Contact Centre Expo

    Prelini Udayan-Chiechi & Charmaine Vallance-Poole

    VP of Marketing EMEA & Head of Customer Experience - Zendesk and Holland & Barrett


    Set your CX strategy with Zendesk and Holland & Barrett

  • Nicola Gumery: Speaking at the Call and Contact Centre Expo

    Nicola Gumery

    Bureau Manager - Foehn Case Study - Agricultural & Horticultural Development Board


    Transformation of the contact centre at AHDB

  • Damian Hall: Speaking at the Call and Contact Centre Expo

    Damian Hall

    Head of Customer Service - Foehn Case Study - Vision Direct


    A journey of rapid growth, navigating complexity and building for the future

  • Morgan de Ruiter: Speaking at the Call and Contact Centre Expo

    Morgan de Ruiter

    JPL Telecom Limited


    The end of the Contact Center headset as you know it

  • Martin Taylor: Speaking at the Call and Contact Centre Expo

    Martin Taylor

    Deputy Chief Executive Officer - Content Guru


    AI in the Contact Centre: Machine Agents & Machine Assistance

  • Sam Bowden: Speaking at the Call and Contact Centre Expo

    Sam Bowden

    Sales Director, UK - Smart Tribune


    Customer self-service: a win-win for brands & consumers

  • Carl Chalfont: Speaking at the Call and Contact Centre Expo

    Carl Chalfont

    Principal Consultant - Alscient Ltd


    How Amazon Connect Intelligent Contact Centres Can Help Businesses Grow

  • Lynn Abhulimen: Speaking at the Call and Contact Centre Expo

    Lynn Abhulimen

    Client Happiness & Brand Guardian - Inspire Me


    Avant Guard methods of inspiring self awareness in your teams to supercharge your engagement and workplace happiness!

  • Alex Deghelt: Speaking at the Call and Contact Centre Expo

    Alex Deghelt

    Senior Sales Engineer - Verbio


    Facing fraud in Call Centers with AI

  • Jordi Torres: Speaking at the Call and Contact Centre Expo

    Jordi Torres

    Managing Partner - Verbio


    Boosting User Experience and First Contact Resolution with Voice AI

  • Edward Haines: Speaking at the Call and Contact Centre Expo

    Edward Haines

    QContact


    “Do you believe in love at first swipe”?

  • Paul Buss: Speaking at the Call and Contact Centre Expo

    Paul Buss

    President - Reply Cloud


    VoIP Quality Assurance – Do you know where you stand?

  • Kris Costello: Speaking at the Call and Contact Centre Expo

    Kris Costello

    Commercial Director - HTec Solutions (FastDox)


    Reduce cost to your business & increase productivity with FastDox

  • Peter Walker: Speaking at the Call and Contact Centre Expo

    Peter Walker

    CTO EMEA - Blue Prism


    The Digital Workforce: Empower your Contact Center Agents for Success

  • Stephanie Plante: Speaking at the Call and Contact Centre Expo

    Stephanie Plante

    Marketing Specialist - QuestBlue


    Why the SMS Industry is a Tech Gold Mine

  • Ujwal Makhija: Speaking at the Call and Contact Centre Expo

    Ujwal Makhija

    Founder & CEO - Phonon io


    CX & AUTOMATION: CASE STUDIES IN CALL CENTRE AI ADOPTION