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18 & 19 MARCH 2020


Tonio Meier and Marco Pejeroni: Speaking at the Call and Contact Centre Expo

Tonio Meier and Marco Pejeroni

CEO guuru and Head of CRM & Quality Assurance, NOW TV Italy  -  guuru

How NOW TV achieves superior NPS by combining community and AI

NOW TV’s Head of CRM & Quality Assurance, Maro Pejeroni talks about how they engage their own customer community to significantly improve NPS. Combined with AI, guuru’s customer solution allows the right mix of human and machine to handle incoming requests and allow the fastest live support around the clock while handling peak volumes easily.

3 key delegate takeaways from session:

- How to increase NPS by engaging the customer community
- Why combining human and machine results in a superior customer experience
- How to use the community to fuel machine learning

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