The Call and Contact Centre Expo logo

18 & 19 MARCH 2020


Fran Fish: Speaking at the Call and Contact Centre Expo

Fran Fish

CEO  -  Mazaru

5 ways to supercharge conversations: Making the most of what you already have

With pressure increasing on organisations to cut costs and improve service contact, it sometimes feels
like the only answer is to invest in new, digital or AI-enabled tech. But you might be missing a trick, if you rule out making the most of what you already have – your people, as well as your tech.

Using real-world examples, Fran will share how having better conversations will boost CSat, increase sales and reduce frustrating, service contact.

3 key delegate takeaways from session:

• How to empower customers and customer-facing people
• Get real commercial value from tone of voice
• Get more from doing and saying less

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