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Using Generative AI and a total experience strategy to drive CX and EX

29 Nov 2023
Customer Satisfaction Theatre
Digital Transformation & Engagement , Customer Experience & Engagement

Imagine outperforming your competitors by 25% when it comes to customer satisfaction, all whilst empowering your employees at the same time. This could be a reality by 2024 according to Gartner, who state that companies who take a holistic approach to their experience strategies have far greater potential for transforming their business models. But how?

Join us for our session where we’ll explore why Generative AI and intelligent automation is being hailed as a trusted co-pilot when it comes to creating engaging customer and employee experiences. As consumers demand personalised and seamless interactions and employees seek enablement and fulfilment in their work, these emerging technologies are moving the needle for organisations and their business outcomes, whether that's enhancing customer satisfaction, creating a healthy and productive work environment, improving service quality or increasing brand loyalty.

Vijai Shankar, Vice President, Product Marketing and Strategy - Uniphore