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Transforming the contact centre through AI

30 Nov 2023
Future of the Contact Centre Theatre
Digital Transformation & Engagement , Contact Centre Operations & Efficiency

This session delves deep into the world of AI, with a laser focus on its place in the contact centre. Using research commissioned from ContactBabel, Matt looks at the benefits of AI in the contact centre and puts forward the thinking that they are more likely to be around agent assistance and augmentation, rather than replacement. This session will help you understand how you can be using AI as a co-pilot to support agents in providing the best customer experience.

Matt Jones, Product Manager - EvaluAgent