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The role of humans in an AI-enabled contact centre

29 Nov 2023
Connected Contact Centre Theatre
Customer Experience & Engagement , Omni-Channel & Self-Service

In today's time-pressed world, self-service rules. So why can some companies create spectacularly successful experiences – while others can't seem to figure it out?

Whatever your strategy – voice-first, digital-first, assisted or not – join 8x8's Chris Angus as he shares his experiences of empowering contact centre teams and:

Key Takeaways:

  1. The keys to understanding self-service journeys
  2. Why "throwing AI" at a problem fails
  3. How to scope and design chatbots for real results
  4. Choosing the right channels
Chris Angus, VP Contact Centre Engagement, EMEA - 8x8