The role of humans in an AI-enabled contact centre
In today's time-pressed world, self-service rules. So why can some companies create spectacularly successful experiences – while others can't seem to figure it out?
Whatever your strategy – voice-first, digital-first, assisted or not – join 8x8's Chris Angus as he shares his experiences of empowering contact centre teams and:
- The keys to understanding self-service journeys
- Why "throwing AI" at a problem fails
- How to scope and design chatbots for real results
- Choosing the right channels