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The Fundamentals of Customer Service Outsourcing: how to get it right the first time.

29 Nov 2023
Keynote Theatre
Customer Experience & Engagement , Contact Centre Operations & Efficiency

Selecting your outsourcing partner and nurturing that relationship requires precise strategic and operational planning. Your outsourcing partner must understand and align with your service vision.

Join this session to discuss best practices in outsourcing and walk away with actionable tips for making your partnership a success.

Key Takeaways:

  1. Key steps to building a successful outsourcing partnership
  2. Three tips for ensuring your partnership is delivering service excellence
Sandrea Morgan CMgr MCMI, Head of Customer Experience - Oner Active