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Technology with a Human Touch: Unlocking the Power of AI

29 Nov 2023
Contact Centre Technology Theatre
Customer Experience & Engagement , Omni-Channel & Self-Service

In today’s evolving business landscape, artificial intelligence (AI) has become a buzzword, but it’s not just a hot topic for the future, AI can provide tangible benefits to your business today.

Join Steve McSherry to discover practical technology and AI solutions that work in contact centres today. Explore how you can still retain the human touch, and understand how the dynamic balance of technology and people has the potential to transform your approach to customer experience.

Key Takeaways:
• How to ensure you’re choosing the right technology for your business
• The key aspects of customer communications strategy
• How AI can help in the real-world of contact centres today
• Utilising technology to enhance employee productivity and customer satisfaction

Steve McSherry, UK Country Manager - Daktela