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Redefining Customer Engagement with AI

29 Nov 2023
Future of the Contact Centre Theatre
Digital Transformation & Engagement , Customer Experience & Engagement

Nearly everything a business does is in service of its customers. Increasingly discerning consumers for B2B and B2C companies are pushing all of us to provide a better, faster, more effective customer experience. This stress tests our contact centres, agents, and supporting technology. This changing environment creates a compelling challenge for which AI is well suited. Join us and explore the practical applications of AI and how it can transform customer engagement meaningfully.

Key Takeaways:

  1. AI isn’t just a false promise; it can be used today in a scalable, affordable way.
  2. AI isn’t designed to replace but to enhance and improve.
  3. You don’t need an army of engineers or data scientists to use AI inside the contact centre.
Jim Payne, Director, Product Marketing, Ai Contact Centre - Dialpad