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CANCELLED: Maximizing ROI of your CX Investments

30 Nov 2023
Contact Centre Technology Theatre
Customer Experience & Engagement , Contact Centre Operations & Efficiency

Today's C-suite executives must be familiar not only with the latest CX technologies but also understand their transformative impact on the business landscape, ensuring contact centres remain both competitive and customer-centric.

Insights you will get from our session:

  1. ROI is a three-dimensional endeavour
  2. Introduce the 4th dimension
  3. A good ROI follows an excellent CX strategy
  4. Organizational Change Management – The secret sauce
  5. Innovation: The ‘X’ factor
Raman Sharma, Associate Director - HCLTech