CANCELLED: Maximizing ROI of your CX Investments
Today's C-suite executives must be familiar not only with the latest CX technologies but also understand their transformative impact on the business landscape, ensuring contact centres remain both competitive and customer-centric.
Insights you will get from our session:
- ROI is a three-dimensional endeavour
- Introduce the 4th dimension
- A good ROI follows an excellent CX strategy
- Organizational Change Management – The secret sauce
- Innovation: The ‘X’ factor