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Knowledge Management & Generative AI in Digital Customer Service

29 Nov 2023
Future of the Contact Centre Theatre
Digital Transformation & Engagement , Customer Experience & Engagement

Generative AI has created exciting new opportunities to elevate and automate customer service and knowledge management (KM). What are the practical customer service use cases for generative AI? How can you mitigate risk and maximize value? Attend our session to find out

Stephen Kennedy, Director of solutions - eGain Communications Ltd