Skip to main content

Driving CX Efficiency Across Three Councils with RingCentral

29 Nov 2023
Contact Centre Technology Theatre
Digital Transformation & Engagement , Customer Experience & Engagement

Technology plays a crucial role in fostering effective partnerships and in enabling seamless and efficient teamwork ultimately driving financial and operational efficiency.

RingCentral delves into the case of the South & East Lincolnshire Councils Partnership, the largest collaboration of councils in the country. Formed by three district councils in Lincolnshire – Boston, East Lindsey, and South Holland – the partnership serves over 300,000 residents and employs a workforce of 900. Their purpose is to work smarter and better together. Operated by Public Sector Partnership Services (PSPS) in integration with RingCentral’s cloud contact centre solutions, the initiative has enabled effective hybrid working across teams, and significantly improved service design by harnessing data.

This session will delve into the key challenges encountered by the councils and explore solutions implemented to combat these hurdles to optimise customer experience. A key solution including RingCentral’s telephony system.

Key Takeaways:

  1. Addressing challenges faced in enabling effective teamwork in turn impacting CX.
  2. Exploring technological solutions to foster team collaboration.
  3. Discovering how to leverage technological solutions to optimise CX.
James Gilbert, Assistant Director – Corporate - Boston Borough Council, East Lindsey District Council, South Holland District Council - South & East Lincolnshire Councils Partnership
Jackie Wright, Chief Delivery Officer - Public Sector Partnership Services Limited (PSPS