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Supercharge contact centre efficiency with generative AI

29 Nov 2023
Contact Centre Technology Theatre
Customer Experience & Engagement , Contact Centre Operations & Efficiency

The dawn of generative AI is driving a fundamental paradigm shift for businesses by rapidly expanding what's possible and accelerating enterprise adoption. In the contact centre, generative AI can unlock the potential to automate complex customer use cases and significantly improve the quality of self-service conversations.

Join to learn how a contact centre platform layered with generative AI helps you:
• Increase agent efficiency and reduce average handle time with real-time generative knowledge and automatic summaries.
• Improve loyalty and satisfaction by automatically identifying topic and sentiment trends across every customer conversation.
• Reduce the cost of delivering great customer experiences by automating more complex customer conversations.
• Empower end-users to leverage AI safely and effectively with powerful no-code tools.

Pedro Andrade, Vice President of AI and Digital Channels - Talkdesk