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Right Tech, Right Time, Right AI

30 Nov 2023
Future of the Contact Centre Theatre
Digital Transformation & Engagement , Customer Experience & Engagement

We're here to shake things up again and tell you how to capture customer, agent and business value from artificial intelligence – Right Tech, Right Time, Right AI. You’ll be sure to leave with insight into the three fundamental aspects crucial to help navigate truly AI-powered customer service.

Key Takeaways:
• Overcoming your Frankenstack: The sole route to omnichannel for CX and EX is via a unified platform with a tailored AI model.
• Evolution to Revolution: Why a future ready CCaaS platform ensures seamless customer experience through iterative delivery, agility and accelerated value to avoid delays associated with most ‘Big Bangs’.
• Insights to Action: Upgrade from outdated, generic AI to precise, data-driven models for impactful customer and agent outcomes.
• Reaching your AI enabled North Star: Create your own North Star with customised AI, insights and channels, leveraging platform capabilities for the impact your business needs.

Ben Chandraraj, SVP Product Management - Sprinklr