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Is CSAT Possible Without ESAT? How EE enhanced employee engagement and customer happiness with AI & Automation.

30 Nov 2023
Customer Satisfaction Theatre
Customer Experience & Engagement

Join EE's Planning and Scheduling Manager, Wayne Mitchell, as he contemplates whether it is possible to have CSAT without ESAT. Wayne will also discuss:

• How EE enhanced employee engagement using robotics and automation.

• What impact this ESAT project had on customer satisfaction – and what this will continue to deliver?

• Why NICE was the chosen CX platform for this undertaking.

Graeme Gabriel, WFO Solution Consultant - NICE
Wayne Mitchell, Planning & Scheduling Manager - EE