Is CSAT Possible Without ESAT? How EE enhanced employee engagement and customer happiness with AI & Automation.
Join EE's Planning and Scheduling Manager, Wayne Mitchell, as he contemplates whether it is possible to have CSAT without ESAT. Wayne will also discuss:
• How EE enhanced employee engagement using robotics and automation.
• What impact this ESAT project had on customer satisfaction – and what this will continue to deliver?
• Why NICE was the chosen CX platform for this undertaking.