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Building Tomorrow’s Support Team: A Glimpse into the Future

29 Nov 2023
Customer Satisfaction Theatre
Digital Transformation & Engagement , Leadership & Culture

Customer Service is undergoing a once in a generation transformation, which will make it faster and better for customers, and cheaper yet more powerful for businesses……driven by AI.

5 Key takeaways of your session:
o How should support leaders prepare their teams?
o How does the role of the ‘front’ line support person change?
o How do we determine if customers are happy?
o What questions do support leaders need to think about?

Declan Ivory, Vice President of Customer Support - Intercom