Building Tomorrow’s Support Team: A Glimpse into the Future
Customer Service is undergoing a once in a generation transformation, which will make it faster and better for customers, and cheaper yet more powerful for businesses……driven by AI.
5 Key takeaways of your session:
o How should support leaders prepare their teams?
o How does the role of the ‘front’ line support person change?
o How do we determine if customers are happy?
o What questions do support leaders need to think about?