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AI powered translation for live voice calls by ConnectLingua

30 Nov 2023
Contact Centre Technology Theatre
Customer Experience & Engagement , Contact Centre Operations & Efficiency

Understand the critical role language plays in customer satisfaction and how our integrated solution leverages AI powered voice translation during live customer interactions globally on all Voice and Digital channels.

Key Takeaways:

  1. Introducing the automated experience of integrating with ConnectLingua
  2. Understand the pay-as-you-go model savings in contrast with conventional methods
  3. Expand your global footprint by serving customers worldwide
  4. Focus hiring and training on contact servicing skills instead of language requirements
  5. Maximize your ROI by strategically allocating resources to your preferred contact centres
Faizan Badar, Solutions Architect - Interact CX
Raza Jivani, CEO - Interact CX
Sibtain Kanani, AI Lead Professional Services - Interact CX
Waqqas Khan, Lead Software Engineer - Interact CX