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The future of CX is now: Unify your CRM and contact centre

30 Nov 2023
Future of the Contact Centre Theatre

Discover how to revolutionise your customer experience (CX) by unifying your CRM and contact centre. This session explores the vital connection between seamless CRM and contact centre integration, revealing the transformative potential for enhanced customer satisfaction, operational efficiency, and business success. Don't miss the future of CX – it's here, now!“ Together, Genesys and Salesforce power deeply connected, end-to-end experiences.

Key takeaways:

  • Build a Seamless Journey: Unify CRM and contact centre for a seamless customer journey.
  • Boosted Efficiency: Integration enhances operational efficiency and productivity.
  • Data Empowerment: Leverage Genesys and Salesforce for data-driven decision-making.
  • Exceptional Service: Provide personalised and efficient customer service.
  • Competitive Edge: Gain a competitive advantage with connected customer experiences with two leading vendors
Craig Murray, Regional Vice President, Service Cloud - Salesforce
Nick Wingrove, VP, Solution Consulting - Genesys