Skip to main content

CANCELLED: AI-Powered Fraud Detection: Implementation & Business Impact in Contact Centers

30 Nov 2023
Connected Contact Centre Theatre
Digital Transformation & Engagement , Contact Centre Operations & Efficiency

AI Enabled Security – A Must Have for Contact Centers

In today's digital age, contact centers are on the frontline of customer service, handling an increasing volume of interactions. Unfortunately, this surge in activity has also opened the door to a rising wave of frauds and data privacy concerns. Identity theft, credit card scams, and phone fraud have become pervasive issues that threaten both customer trust and a company's bottom line.

Artificial Intelligence (AI) has emerged as a powerful ally in the battle against security threats. However, its adoption across the contact center industry is still slow. With legacy systems and on-premises setups, and the need to comply with regulatory requirements, many contact centers continue to rely on age-old methods, resulting in financial losses.

Join us in exploring how AI-driven security measures can not only mitigate risks but also drive business success for contact centers. Our key learning objectives include:
• Understanding the AI-powered security landscape, its benefits, and specific use cases in contact centers.
• Implementing AI and the challenges associated with its adoption.
• The need for a modern technology partner to facilitate this transformation.

Vikram Barate, Director Engineering - GS Lab | GAVS
Swapnil Warkar, Engineering Head & Principal Architect - GS Lab | GAVS