Striking the Perfect Balance: Engagement, AI and Adherence in Quantanite's contact centre
29 Nov 2023
Connected Contact Centre Theatre
Contact Centre Operations & Efficiency
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Workforce Management & Training
![Striking the Perfect Balance: Engagement, AI and Adherence in Quantanite's contact centre](https://cdn.asp.events/CLIENT_ROAR_Eve_16F4C528_E03F_0401_6D78CA8E12A9EF6E/sites/CCCE-2023/media/logos/CalabrioLogo-red-on-white.jpg/fit-in/1500x9999/filters:no_upscale())
Achieving the right balance of agent autonomy, engagement and adherence is a continuous journey. Join Andrew Hall, Chief Executive Officer, as he outlines Quantanite’s transformation to deliver top-tier customer service through people focussed workforce management tools.