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Contact Centre Evolution: Shaping Tomorrow's Workforce

29 Nov 2023
Future of the Contact Centre Theatre
Contact Centre Operations & Efficiency , Leadership & Culture

Exclusive report on Contact Centre evolution and how it is shaping tomorrow's workforce

The session will cover :

  • Why contact centre roles should or could be a career of choice
  • How the industry should respond to competition for workforce talent
  • Look at some of the newer roles such as digital co-ordinators
  • How evolving and emerging Technology will affect, shape, hinder or support the Agent work of the future
  • The skills and attributes the future workforce will need to have, that will be in demand by brands and their customers
  • The work our people can expect to be doing in 3-5 years, and the environments and cultures which can or should support them
  • How Industry leadership could or should adapt to support and develop these future roles and the people in them
Keith Gait MBA CCXP, Chief Executive - The Customer Experience Foundation