Contact Centre Evolution: Shaping Tomorrow's Workforce
29 Nov 2023
Future of the Contact Centre Theatre
Contact Centre Operations & Efficiency
,
Leadership & Culture
Exclusive report on Contact Centre evolution and how it is shaping tomorrow's workforce
The session will cover :
- Why contact centre roles should or could be a career of choice
- How the industry should respond to competition for workforce talent
- Look at some of the newer roles such as digital co-ordinators
- How evolving and emerging Technology will affect, shape, hinder or support the Agent work of the future
- The skills and attributes the future workforce will need to have, that will be in demand by brands and their customers
- The work our people can expect to be doing in 3-5 years, and the environments and cultures which can or should support them
- How Industry leadership could or should adapt to support and develop these future roles and the people in them